Privacy Policy

Effective date: January 1, 2025

At SoftStart, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services, in compliance with the General Data Protection Regulation (GDPR).

1. Who we are

SoftStart is a relocation and business consulting agency based in France. If you have questions about this policy or your personal data, you can contact us at: privacy@softstart.info

2. What personal data we collect

• Name, email address, phone number
• Messages you send us via forms or email
• Browser and usage data (via cookies and analytics tools)
• Information required for visa or relocation applications (if you engage our services)

3. How we use your data

• To respond to your inquiries and requests
• To provide our relocation and consulting services
• To improve our website and user experience
• To comply with legal obligations

4. Legal basis for processing

We only process your personal data when we have a legal basis to do so, including your consent, performance of a contract, legal obligations, or our legitimate interests (e.g. to improve services).

5. Sharing your data

We do not sell your personal data. We may share it with trusted partners or service providers (e.g. legal consultants, visa specialists) strictly for the purpose of delivering our services, under confidentiality agreements.

6. Your rights

Under the GDPR, you have the right to:

• Access your data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the CNIL (French data protection authority)

7. Data security

We use appropriate technical and organizational measures to protect your data, including encryption and access controls.

8. Data retention

We keep your data only as long as necessary for the purposes outlined above, or as required by law.

9. Cookies and analytics

Our website uses cookies to analyze traffic and enhance user experience. You can control cookie settings in your browser. See our Cookie Policy for more information.

10. Changes to this policy

We may update this policy occasionally. Changes will be published on this page with a new effective date.

If you have questions or wish to exercise your rights, contact us at privacy@softstart.info.